Only watches purchased through an authorized Giuliano Mazzuoli dealer or through our e-shop on giulianomazzuoli.com benefit from Giuliano Mazzuoli International Warranty. The warranty document can usually be found inside the box containing your watches. The warranty card must be properly filled out and stamped by the authorized dealer to activate your warranty.
Giuliano Mazzuoli watches sold outside the authorized dealer network can be counterfeits or watches that are in any case of dubious origin. They are not covered by any warranty. The Giuliano Mazzuoli warranty is an after-sales service in line with Giuliano Mazzuoli’s high-quality standards and is exclusively reserved to consumers in possession of a watch purchased only from an authorized Giuliano Mazzuoli dealer.
Giuliano Mazzuoli srl declines all responsibility for any product with the Giuliano Mazzuoli name purchased from a dealer not authorized by Giuliano Mazzuoli.
Your Giuliano Mazzuoli watch has been manufactured in the authentic tradition of Swiss watchmaking and has been individually tested to ensure that it functions perfectly. It is covered by a limited international guarantee against any manufacturing defect for a period of two years from the date of purchase recorded on your warranty card.
Under this limited two-year international warranty (parts and labor) Giuliano Mazzuoli undertakes to repair any problem with the functions of the watch that result from defective manufacturing.
The Giuliano Mazzuoli International Warranty does not cover adjustments, and in any case excludes scratches to the surfaces of the watch including the PVD or DLC coating or oxidation as well as the consequences of your watch ageing through normal use.
The limited guarantee also does not cover straps, buckles, and crystals nor any damage to the case or movement due to moisture or water that might have entered the watch as a result of improper handling. More generally, it does not apply if there has been improper or inadequate use of the watch.
Any damage caused by inappropriate use (like violent impacts, crushing, rough handling of the crowns, pushers and buckles) or an accident are excluded from the warranty.
Damage resulting from service, handling, disassembly or repair operations provided anywhere other than a Giuliano Mazzuoli authorized service center is not covered and shall void the warranty.
To be valid, the warranty card must include the watch model, full serial number, purchase date, and the official stamp of the Authorized Giuliano Mazzuoli dealer. A copy of the warranty card must always be included with the watch whenever you send it for repair.